877-SURGIENT (877-787-4436) | Contact Us
Surgient provides a variety of technical resources, customer support, and professional services to accelerate time-to-value and rapid adoption of your Surgient implementation. When it comes to virtualization automation, our industry expertise and proven deployment experience are second-to-none.
Looking for a quick answer or interested in delving into the technology driving the Surgient Platform? View a wide variety of technical articles, view on-demand webinars, and more. This content is always changing, so visit often for new materials.
Your success is our success. It's as simple as that. That's why we created Surgient Success – a community support portal dedicated to serving all of your online support needs.
Surgient offers paid support designed to meet your business needs. Customers with maintenance and support agreements may contact Surgient Support via an online portal or through email and phone. We offer two packages to meet your annual support and maintenance needs, and we can also customize support offerings to best suit your organization. If you have any questions about our offerings or would like further details, please submit a sales inquiry or contact your Surgient representative at 1-877-787-4436.
Note: Surgient Standard Support is required for all licensed customers.
Surgient Support provides a central point of contact for customers to report, track and resolve application incidents, including access to software maintenance and release updates. Customers with maintenance and support agreements may contact Surgient Support using any of the following methods:
| Feature | Standard Support | Premium Support |
|---|---|---|
| Hours of Operation | 7am - 7pm U.S. Central Time Monday through Friday (Excluding U.S. Holidays) |
24x7x365 for all Severity 1 Issues 7am - 7pm U.S. Central Time Monday through Friday (Excluding U.S. Holidays) |
| Support Channels | Telephone/Web/Email | Telephone/Web/Email |
| Response Time | 4 Business Hours (Severity 1) 8 Business Hours (Severity 2) 16 Business Hours (All Other Requests) |
1 Hour (Severity 1) 4 Business Hours (Severity 2) 8 Business Hours (All Other Requests) |
| Authorized Contacts | Up to 2 | Up to 4 |
| Number of Requests | Unlimited | Unlimited |
| Software Updates | Access to Major, Minor, and Service Pack Releases | Access to Major, Minor, and Service Pack Releases |
Resource: View Surgient Platform End-of-Life Policy
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